Support
We're here to help you get set up and stay connected.
Golden Years helps families keep a gentle eye on an older relative living independently at home. If you need help installing your hub, using the app, or have a question about your account, get in touch and we'll come back to you.
Before you contact us
A few things that answer the most common questions:
- Do I need the hub?
- Yes. Golden Years works with a Golden Years hub kept in your relative's home. The app is a private window into that hub — it isn't a standalone app and won't show anything until it's connected to a hub.
- How do I get the app connected?
- A carer is added by opening the invite link shared with them, which links the app to the right hub. If your link has expired or you didn't receive one, contact us and we'll help.
- I can't sign in or the screen is stuck.
- Make sure you're using the sign-in details for your household's hub, and that the hub is powered on and online. If it still won't connect, email us with a short description of what you see.
- How do I remove my account?
- You can remove your account from within the app's settings, which deletes your carer record and stops notifications to your phone. You can also email us to request deletion.
- Where is my family's data kept?
- Almost everything stays on the hub in the home. See our Privacy Policy for the full detail.
A note on what Golden Years is
Golden Years is a wellbeing and reassurance product to help families stay connected with an older relative and notice changes in everyday routine. It is not a medical device and is not a substitute for professional care or emergency services. In an emergency, always contact the emergency services.